Privacy Policy

We collect information that you provide directly when you create an account, place a booking, or interact with the Platform. This includes your full name, email address, phone number, physical address(es), ZIP code, and any messages or notes you submit through the Platform. When you make a payment, our payment processor (Stripe) collects your payment card details — we do not store your full card number on our servers.

We also collect information automatically when you use the Platform, including your IP address, browser type, device information, operating system, pages visited, and timestamps. We use cookies and similar tracking technologies to facilitate this collection, as described in the Cookies and Tracking section below.

For customers, we maintain a record of your booking history, favorite services, recurring booking configurations, and service preferences. For Partners, we additionally collect business information including company name, business license details, insurance documentation, service areas, availability schedules, and banking information for payment processing.

We use your information to operate and improve the Platform. This includes matching you with appropriate service providers based on your location, service needs, and scheduling preferences; processing payments and issuing refunds; sending booking confirmations, reminders, and status updates; and providing customer support when you reach out to us.

We may also use your information to personalize your experience, such as suggesting services based on your booking history, displaying relevant promotions, and pre-filling form fields for convenience. We use aggregated, de-identified data for analytics purposes to improve our platform, understand usage patterns, and develop new features.

With your consent, we may send you marketing communications about new services, promotions, and platform updates. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email or updating your notification preferences in your account settings.

When you place a booking, we share your name, address, phone number, and booking details with the assigned service provider so they can fulfill your service request. This is the minimum information necessary for the Partner to perform the work. We do not share your email address or payment information with Partners.

We share payment information with our payment processor, Stripe, solely for the purpose of processing transactions. Stripe operates under its own privacy policy and PCI DSS compliance standards. We may also share information with third-party service providers who assist us with hosting, analytics, customer support, and email delivery — all of whom are bound by confidentiality agreements.

We never sell your personal information to third parties. We do not share your data with advertisers or data brokers. We may disclose information if required by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Local Link, our users, or the public.

For Partners who connect their external calendars (Google Calendar, Microsoft Outlook, or other supported calendar services) to the Platform, we follow a strict data minimization approach. We only access free/busy status information from your calendar — we never read, store, or process event titles, descriptions, attendee lists, locations, or any other event details.

This free/busy data is used exclusively to determine your availability for new bookings and to prevent scheduling conflicts. The data is queried in real-time and is not permanently stored on our servers. When you disconnect your calendar integration, we immediately cease accessing your calendar data. You can connect or disconnect calendar integrations at any time from the Partner Portal settings.

We use OAuth 2.0 for calendar integrations, meaning we never see or store your calendar service password. You grant and can revoke access at any time through your calendar provider’s security settings. Our calendar integration requests only the minimum permission scope necessary to read free/busy information.

We implement industry-standard security measures to protect your personal information. All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). Data stored on our servers is encrypted at rest using AES-256 encryption. Our infrastructure is hosted on cloud providers that maintain SOC 2 Type II compliance.

Payment processing is handled entirely by Stripe, which is PCI DSS Level 1 certified — the highest level of security certification in the payments industry. We do not store, process, or transmit full credit card numbers on our own servers. Access to personal data within our organization is restricted to authorized personnel on a need-to-know basis, and all access is logged and audited.

While we take extensive precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected users in the unlikely event of a data breach, in accordance with applicable law.

You have the right to access the personal information we hold about you. You can view and update most of your information directly through your account settings. For a comprehensive data export, contact our support team and we will provide you with a copy of your data within 30 days.

You have the right to request correction of inaccurate information, deletion of your personal data, and restriction of processing in certain circumstances. To exercise these rights, contact us at privacy@locallink.com. Please note that deleting your account may not immediately remove all data — we may retain certain information as required by law or for legitimate business purposes such as fraud prevention, dispute resolution, or compliance with legal obligations.

If you are a Colorado resident, you may have additional rights under the Colorado Privacy Act, including the right to opt out of targeted advertising and the right to appeal a decision regarding your privacy request. We will respond to all verified requests within the timeframes required by applicable law.

We use cookies and similar technologies (such as local storage and session storage) to operate the Platform, remember your preferences, and improve your experience. Essential cookies are required for the Platform to function — these handle authentication, session management, and security features. You cannot opt out of essential cookies while using the Platform.

We also use analytics cookies to understand how users interact with the Platform, which pages are most visited, and where users encounter issues. This data is aggregated and anonymized. We may use third-party analytics services such as Google Analytics, which operate under their own privacy policies. You can opt out of analytics cookies through your browser settings or by using browser extensions designed for this purpose.

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information. If you believe that a child under 18 has provided us with personal information, please contact us at privacy@locallink.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and may notify you via email or through a prominent notice on the Platform. We encourage you to review this Policy periodically.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, please discontinue use of the Platform and contact us to close your account.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

For general inquiries, you can also visit our Contact page or review our Terms of Service.