Terms of Service

By accessing or using the Local Link platform (“Platform”), including the website at locallink.com and all related services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not access or use the Platform. These Terms constitute a legally binding agreement between you and Local Link LLC (“Local Link,” “we,” “us,” or “our”), a Colorado limited liability company.

By creating an account, placing a booking, listing services as a Partner, or otherwise using the Platform, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement. These Terms apply to all users of the Platform, including customers, service provider partners (“Partners”), and visitors. Additional terms may apply to Partners through separate partner agreements.

Local Link operates a marketplace platform that connects customers seeking home and property services with independent, third-party service providers (“Partners”). Local Link does not itself perform, provide, offer, or guarantee any services listed on the Platform. All services are performed by independent Partners who use the Platform to receive, manage, and fulfill bookings.

Local Link provides the technology platform, payment processing, scheduling tools, calendar integration, AI-assisted features, and customer support infrastructure that facilitates transactions between customers and Partners. The contractual relationship for the performance of services is directly between the customer and the Partner. Local Link is not a party to that service agreement and does not assume liability for the quality, safety, legality, or timeliness of services performed by Partners.

We screen all Partners through a multi-step vetting process that may include identity verification, business license checks, credential verification, and reputation screening. However, we do not guarantee or warrant the performance of any Partner, and the inclusion of a Partner on our Platform does not constitute an endorsement, certification, or guarantee of any kind.

To use certain features of the Platform, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@locallink.com of any unauthorized access or use. You may not create multiple accounts for the same person, impersonate another person, use another person’s account without authorization, or provide false information during registration. For household features, account holders may grant access to household members under separate permissions. Each household member must have their own account.

We reserve the right to suspend or terminate any account at any time for violations of these Terms, fraudulent activity, abusive behavior toward Partners or staff, repeated no-shows, chargebacks filed in bad faith, or conduct that is harmful to other users, Partners, or the Platform. You may delete your account at any time by contacting support@locallink.com, subject to any outstanding payment obligations, pending bookings, or data retention requirements described in our Privacy Policy.

Local Link charges a platform service fee on paid bookings. This fee is calculated as a percentage of the service amount and is disclosed to you at checkout before you confirm any booking. The platform fee may vary and is subject to change. Any changes to the fee structure will be communicated in advance. The platform fee covers the costs of operating the marketplace, including payment processing, scheduling technology, customer support, Partner vetting, and platform maintenance.

Partners who use the Platform to offer services are independent contractors and are not employees, agents, joint venturers, or representatives of Local Link. Nothing in these Terms or in the use of the Platform creates an employment, partnership, joint venture, or agency relationship between Local Link and any Partner. Partners are solely responsible for the quality and performance of their services, compliance with all applicable federal, state, and local laws and regulations, maintaining appropriate and current business licenses, permits, certifications, and insurance, setting their own pricing within the Platform’s structure, their own tax obligations including self-employment taxes, income taxes, and any other applicable taxes, and the conduct of any team members or subcontractors they add to the Platform.

Partners set their own schedules, determine their service areas, configure their availability, and retain full control over how services are performed. Local Link does not direct, supervise, or control the manner or method in which Partners perform their work.

Partners agree to the Partner Agreement upon first saving their pricing configuration on the Platform. The Partner Agreement, together with these Terms, governs the Partner’s use of the Platform. In the event of a conflict between these Terms and the Partner Agreement, the Partner Agreement controls for Partner-specific matters.

Payouts to Partners are processed through Stripe Connect on a schedule determined by Local Link. Payouts are subject to service completion confirmation and a holding period. Local Link reserves the right to withhold, delay, or offset payouts in cases of disputes, chargebacks, refunds, or suspected fraud.

Partners may invite team members to their organization on the Platform and assign roles with specific permissions. The Partner account owner is responsible for the actions of all team members operating under their account. Team members must create their own accounts and accept these Terms independently. Partners are responsible for ensuring that team members with access to customer information, booking details, or financial data handle such information in accordance with our Privacy Policy and applicable law.

Partners may connect external calendar services (such as Google Calendar) to the Platform to help prevent scheduling conflicts. Calendar integration is voluntary and uses OAuth 2.0 authentication. We access only calendar availability data (free/busy status and calendar list) and do not read, store, or process event content such as titles, descriptions, or attendee lists. You may disconnect your calendar at any time from Partner Portal settings or through your calendar provider’s security settings. Our use of Google Calendar data complies with Google’s API Services User Data Policy, including the Limited Use requirements. Full details are provided in Section 5 of our Privacy Policy.

The Platform uses artificial intelligence to power certain features, including natural language service matching, smart booking input processing, and partner compliance review. AI-assisted features are provided as tools to enhance your experience and are not a substitute for your own judgment. AI outputs may contain errors or inaccuracies. Local Link does not guarantee the accuracy, completeness, or reliability of any AI-generated content or recommendations. AI-assisted features are processed by third-party AI services as described in our Privacy Policy. We do not use AI to make automated decisions that produce legal or similarly significant effects on you without human review.

You agree not to use the Platform to:

• Violate any applicable law, regulation, or third-party rights
• Submit false, misleading, or fraudulent information
• Harass, threaten, or abuse any user, Partner, or Local Link staff
• Interfere with or disrupt the Platform’s operation, servers, or networks
• Circumvent or manipulate the Platform’s fee structure, billing, or payment systems
• Scrape, harvest, or collect information from the Platform through automated means without our written consent
• Use the Platform to advertise or solicit business outside of the Platform’s intended features
• Create accounts under false identities
• Attempt to gain unauthorized access to other accounts or Platform systems
• Post or transmit content that is defamatory, obscene, or otherwise objectionable

We reserve the right to investigate and take appropriate action against anyone who violates this section, including removing content, suspending accounts, and reporting violations to law enforcement.

The Platform, including its design, text, graphics, logos, icons, images, software, and all other content and materials (collectively, “Local Link Content”), is owned by or licensed to Local Link and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any Local Link Content without our prior written consent.

“Local Link” and the Local Link logo are trademarks of Local Link LLC. You may not use our trademarks without our prior written permission. Any feedback, suggestions, or ideas you submit to us about the Platform may be used by us without any obligation to you.

You retain ownership of any content you submit to the Platform, including booking descriptions, project details, photos, and reviews. By submitting content, you grant Local Link a non-exclusive, worldwide, royalty-free, transferable license to use, display, reproduce, and distribute that content in connection with operating and promoting the Platform.

You agree to indemnify, defend, and hold harmless Local Link and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Platform, your violation of these Terms, your violation of any applicable law or regulation, any content you submit to the Platform, any service transaction between you and a Partner, or your infringement of any third-party rights. This indemnification obligation survives the termination of your account and these Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law provisions. To the extent that litigation is permitted under these Terms, any legal proceedings shall be brought exclusively in the state or federal courts located in Denver, Colorado, and you consent to personal jurisdiction in those courts.

By creating an account on the Platform, you consent to receive electronic communications from us, including emails, SMS/text messages, and in-platform notifications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. For details about SMS messages, including how to opt out, see Section 6 of our Privacy Policy.

The Platform integrates with third-party services including Stripe (payment processing), Google Calendar (scheduling), and others described in our Privacy Policy. Your use of these third-party services is subject to their respective terms of service and privacy policies. Local Link is not responsible for the availability, accuracy, or content of third-party services, and your interactions with third-party service providers are solely between you and such providers.

We strive to keep the Platform available at all times, but we do not guarantee uninterrupted or error-free access. The Platform may be temporarily unavailable due to maintenance, updates, server failures, or circumstances beyond our control. We are not liable for any loss or damage resulting from Platform unavailability. We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time, with or without notice.

For general inquiries, you can also visit our Contact page or review our Privacy Policy.