Terms of Service

By accessing or using the Local Link platform (“Platform”), including our website, mobile applications, and related services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Platform.

These Terms constitute a legally binding agreement between you and Local Link, Inc. (“Local Link,” “we,” “us,” or “our”). By creating an account, placing a booking, or otherwise using the Platform, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

Local Link operates as a matchmaker platform that connects customers with independent, third-party service providers (“Partners”) who offer home and property maintenance services. Local Link does not itself perform, provide, or guarantee any services listed on the Platform. All services are performed by independent Partners who use the Platform to receive and manage bookings.

Local Link provides the technology platform, payment processing, scheduling tools, and customer support infrastructure that facilitates transactions between customers and Partners. The contractual relationship for the performance of services is directly between the customer and the Partner. Local Link is not a party to that service agreement and does not assume liability for the quality, safety, or timeliness of services performed by Partners.

We vet all Partners through a screening process that includes identity verification, business license checks, proof of insurance, and background checks. However, we do not guarantee or warrant the performance of any Partner, and the inclusion of a Partner on our Platform does not constitute an endorsement.

To use certain features of the Platform, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or behavior that is harmful to other users, Partners, or the Platform. You may delete your account at any time by contacting our support team, subject to any outstanding payment obligations or pending bookings.

When you confirm a booking on the Platform, we place a temporary authorization hold on your selected payment method for the total booking amount. This hold reserves the funds but does not immediately charge your account. The Partner has a 30-minute window to accept the booking. If the Partner accepts, the authorization is captured and your payment is processed. If the Partner does not accept within 30 minutes, the hold is released and you are not charged.

Cancellations made at least 24 hours before the scheduled service time are eligible for a full refund. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee of up to 50% of the booking total, depending on the service type. No-shows without prior cancellation will be charged the full booking amount. Local Link reserves the right to waive cancellation fees at its discretion.

All prices displayed on the Platform include the service cost and applicable platform fees. Sales tax, if applicable, is calculated and displayed at checkout. You agree to pay all charges associated with your bookings using a valid payment method. Payment processing is handled by our third-party payment processor, Stripe, and is subject to Stripe’s terms of service.

Partners who use the Platform to offer services are independent contractors and are not employees, agents, or representatives of Local Link. Nothing in these Terms or in the use of the Platform creates an employment, partnership, joint venture, or agency relationship between Local Link and any Partner. Partners are solely responsible for the performance of services, compliance with applicable laws and regulations, and maintaining appropriate business licenses and insurance.

Partners set their own schedules, determine their service areas, and retain full control over how services are performed. Local Link does not direct, supervise, or control the manner in which Partners perform their work. Partners are responsible for their own tax obligations, including self-employment taxes, income taxes, and any other applicable taxes.

To the maximum extent permitted by applicable law, Local Link and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Platform or any services obtained through the Platform.

Local Link’s total cumulative liability for any claims arising out of or related to these Terms or your use of the Platform shall not exceed the greater of (a) the total fees paid by you to Local Link in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100). This limitation applies regardless of the legal theory on which the claim is based.

For disputes related to the quality or performance of a service, customers should first contact our support team at support@locallink.com. We will work with both the customer and the Partner to reach a fair resolution, which may include a refund, credit, or re-service arrangement. Most disputes are resolved within 5 business days.

Any legal disputes arising from these Terms or your use of the Platform that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association in Denver, Colorado, in accordance with its Commercial Arbitration Rules. These Terms shall be governed by the laws of the State of Colorado without regard to conflict of law provisions. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy.

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by posting the updated Terms on the Platform and updating the “Last updated” date at the top of this page. For significant changes, we may also send you a notification via email or through the Platform.

Your continued use of the Platform after any modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you should discontinue your use of the Platform and contact us to close your account.

If you have questions about these Terms of Service, please contact us: